• 1 SUBJECT OF THE REGULATIONS

The Regulations define the rules for:

• Provision of hotel services.
• Making reservations, including via electronic means.
• Making payments, including online payments.
• Liability and conduct on Hotel premises.

The Regulations constitute an integral part of the contract concluded between the Guest (Client) and the Hotel. A contract is concluded by:

• Signing a registration card.
• Making a reservation (including online).
• Making a payment (in full or in part).
• Other conclusive actions indicating an intent to use Hotel services.

By performing the above actions, the Guest confirms that they have read and accepted the Regulations. The Regulations apply to all persons staying on Hotel premises.

The Regulations are available:

• At the Reception Desk.
• On the Hotel website.
• In the reservation system.

• 2 DEFINITIONS

For the purposes of these Regulations:

• Guest / Client – a natural person, legal entity, or organizational unit making a reservation or using Hotel services.
• Hotel / Facility – Long Vita – Czapielski Młyn.
• Reservation – the conclusion of a contract for hotel services, including via an online system.
• Online Payments – electronic payment methods provided during the reservation process.
• Reservation System – a tool enabling reservations via the Internet.
• Consumer – a natural person making a reservation not directly related to their business activity.

• 3 TECHNICAL REQUIREMENTS

To make an online reservation, the following are required:

• Internet access.
• An active email account.

The Client is responsible for the accuracy of the data provided and the functioning of their device and email. The Hotel is not responsible for:

• Failure to deliver email messages due to the Client's fault.
• Technical problems independent of the Hotel.

• 4 RESERVATION AND CONCLUSION OF CONTRACT

Reservations can be made:

• In person.
• By telephone.
• By email.
• Via the online reservation system.

The condition for making an online reservation is:

• Filling out the form.
• Providing truthful data.
• Acceptance of the Regulations.
• Making the required payment.

A reservation is considered concluded at the moment of:

• Receipt of reservation confirmation at the Client's email address.

The contract is concluded for a fixed term (the period of stay). The Hotel reserves the right to refuse or cancel a reservation in the event of:

• Lack of room availability.
• Lack of payment.
• Provision of false data.
• Obvious pricing errors.
• Force majeure.

Photos and offer descriptions are for illustrative purposes and do not constitute grounds for claims, except for clearly specified offer features.

• 5 PRICES AND PAYMENTS

1. All prices are provided in gross amounts (including tax).
2. The price includes only the services indicated in the reservation.
3. The Client may pay via:
• Traditional bank transfer.
• Payment card.
• Online Payments.
4. By making an online payment, the Client consents to the charging of the selected payment method.
5. In the case of a payment dispute (chargeback), the Hotel has the right to present evidence of service execution.
6. The payment processor acts as a technical operator; the recipient of the funds is the Hotel.
7. The Hotel may charge the Guest's card after departure in case of:
• Damages.
• Unsettled balances.
8. To receive a VAT invoice, business details (including NIP/Tax ID) must be provided before payment.
9. Prices may change until a reservation is made and may vary based on sales channel, availability, seasonality, or promotions; this does not constitute grounds for claims.

• 6 CANCELLATION AND RESERVATION CHANGES

1. Cancellation and change conditions are specified in the selected offer.
2. In the case of non-refundable offers, the reservation is not subject to cancellation.
3. A Client who is a consumer does not have the right to withdraw from a distance contract under applicable law (accommodation services).
4. Failure to arrive (no-show) is treated as a late cancellation.
5. Changes to a reservation may be subject to fees or require Hotel approval.

• 7 HOTEL DAY

1. The hotel day in rooms lasts from 13:00 (1:00 PM) to 10:00 (10:00 AM) the following day.
2. Requests for stay extensions beyond the period indicated on arrival should be reported immediately to Reception. The Hotel will accommodate extensions subject to room availability.
3. The Hotel reserves the right to refuse a stay extension if full payment for the current stay has not been made or if the Regulations are not followed.
4. Fees for extending the hotel day:
• Until 14:00 (2:00 PM): 50 PLN.
• Until 18:00 (6:00 PM): 100 PLN.
• After 18:00 (6:00 PM): Full charge for an additional night.
5. In case of late arrival or early departure, the Hotel does not refund fees for unused time.

• 8 REGISTRATION AND STAY

1. Check-in requires presenting a photo ID, signing the registration card, and submitting a medical statement regarding health contraindications for treatments.
2. Guests may not transfer their room to other persons, even if the paid period has not expired.
3. Unregistered persons may visit Guest rooms between 07:00 and 22:00. The presence of unregistered persons after 22:00 constitutes consent by the Guest to paid accommodation for those persons at the current "extra bed" rate for an adult.
4. The Hotel may refuse a Guest who significantly violated Regulations during a previous stay.
5. On the day of arrival, the Guest shall pay the balance for the entire stay and pre-booked treatments.

• 9 SERVICES

1. The Hotel provides services in accordance with its category and standard.
2. Guests are asked to report quality concerns immediately to Reception.
3. The Hotel is obliged to provide: conditions for full rest, safety, professional service, room cleaning, and technical maintenance.
4. Free services on request: stay/travel info, wake-up calls, luggage storage, and taxi booking.
5. Paid additional services: massages, beauty treatments, personal training, group classes (aqua aerobic, etc.), laundry, and lab tests.
6. For Guests with small children, a cot (paid) or baby bath (free) can be provided upon request.

• 10 ADDITIONAL SERVICES AND TREATMENTS

1. Guests must submit a health statement before using treatments.
2. Treatment reservations are made at Reception.
3. Fees are automatically added to the Guest's account upon booking.
4. Failure to show or cancel at least 24 hours in advance results in no refund.
5. A fee of 10 PLN is charged for cancellations or rescheduling made 24 hours in advance.

• 11 SAUNA AND EXTERNAL SAUNA USAGE

(Summary of key points from the 23 listed rules):

• Only healthy individuals may use the sauna.
• Mandatory: Use your own towel. No body part should touch the wood directly.
• Wash and dry the body before entry; remove all metal jewelry.
• One cycle: ~25 mins (10–15 mins heat, followed by cooling).
• No jumping into cold water; cool down gradually.
• Prohibited: Creams/oils on skin, glasses/contacts, alcohol, physical exertion during/after.
• Minors must be with an adult.
• It is recommended to use the sauna completely naked (wrapped in a dry towel) to avoid skin irritation from wet swimsuits.
• Use the sauna with a companion for safety.

• 12 LIABILITY

1. Children under 12 must be under constant adult supervision. Guardians are financially liable for damages caused by children.
2. Guests are fully liable for damage to equipment caused by them or their visitors. The Hotel may charge the Guest's card after departure for damages.
3. For safety, Guests should turn off the TV, lights, taps, and lock the door when leaving the room.
4. The Hotel is not liable for technical issues or force majeure preventing service execution.

• 13 RETURN OF LEFT ITEMS

Personal items left behind will be sent back at the Guest's expense upon request. If no instructions are received, items are stored for three months, after which they become Hotel property. Food items are stored for only 24 hours.

• 14 QUIET HOURS

Quiet hours are observed from 22:00 (10:00 PM) to 07:00 (7:00 AM).

• 15 COMPLAINTS

• Submit immediately, no later than 30 days after the event.
• Complaints are processed within 14 days.
• A complaint does not suspend the obligation to pay.
• Out-of-court dispute resolution is available (UOKiK).

• 16 ADDITIONAL PROVISIONS

• Pets: Allowed for a fee, must be under owner control.
• Smoking: Strictly prohibited; fine of 200 PLN.
• Prohibited: Hazardous materials, commercial activities, disturbing the peace, or changing room furniture.

• 17 PERSONAL DATA

Data is processed in accordance with the law and the privacy policy for the purpose of fulfilling reservations and services.

• 18 FINAL PROVISIONS

Regulations are governed by Polish law. In matters not covered, legal statutes apply. The version of the Regulations accepted at the time of reservation is binding.